Toll Free: 888.258.6735

Rental Policies

PRICING

Rates are quoted for a daily, single use rental. We normally allow a 72 hour period to accommodate delivery and pickup. Items rented for a weekend event would typically be delivered on Thursday or Friday and picked up on Monday or Tuesday. If you require a longer rental period please contact us for rate information. No refund for unused items.

PAYMENT

Final payment is due before delivery. We accept Visa, MasterCard, Discover, American Express and Local Personal Checks with a valid driver's license.

RESERVATIONS

Early planning ensures product availability. We will require a 50% deposit to confirm the reservation.

ORDER CHANGES

Complete cancellations made prior to 2 weeks of the event will receive a refund of 50% of the initial deposit. This amounts to approximately 25% of your order total. Cancellations within 2 weeks of the event will NOT receive a refund of the paid deposit. Modifications cannot be made to orders within one week of the event. NO REFUNDS ON SPECIALITY ORDER ITEMS.

Broken, Damaged and Missing Rental Items

The customer is responsible for the equipment from the time of delivery until the time of pickup. Be sure equipment is secured when not in use and protected from the weather. Our insurance does not cover equipment while it is in the renter's possession.

DAMAGE WAIVER

A damage waiver fee of 10% is an OPTION available to renters. This fee relieves the renter of liability for accidental damage to rented items. EXCLUDED from this waiver are any loss or damage due to theft, burglary, mysterious disappearance, mildewed linens, intentional damage, misuse, abuse or failure to care for rental items as one would their own property. Examples of damage waiver coverage: accidental damage such as chips, cracks, broken china, crystal and barware; stains, burns and tears in linen and skirting; physical damage to tables or chairs. All damaged/broken items must be returned. MISSING ITEMS ARE NOT COVERED. Damage waiver fee is NON-REFUNDABLE.